Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Some items in our store may be offered to you as a subscription or a pre-order. This policy lays out how you can change or cancel these specific kinds of purchases.

Subscriptions When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do it at any time before your next processing date. Your order confirmation emails have links to your order where you can manage your subscription. See our returns policy for more details on returns and refunds.

 

Pre-orders When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you cannot cancel the order, but you may request a return if the item is eligible. See our returns policy for more details.